Pay Your Water Bill


Ways to Pay Your Water Bill:

  • Account Login - Register or sign into e-Care. This function allows you to view your account, monitor usage and make online payments, as well as see previous history. (Need to make account changes? Click here for more info.) 
  • One-Time Online Payment - Pay online, no registration required.
  • Sign up for Auto-Pay - Automatic payment from your checking or savings account.
  • Pay By Phone - 24 hour phone payment line (877) 314-2478. (Convenience fees apply)
  • By Mail - Payment by check can be mailed to the De Pere Water Department, Post Office Box 247, Green Bay, WI 54305-0247.
  • In-Person: Cash and check payments will only be accepted in person at City Hall, 1st floor, 335 S. Broadway.
  • Drop-Off: There is a secure drop-off slot marked by signage on the side of City Hall (335 S. Broadway) that can be used anytime. 

When are water bills sent and due?

Quarterly bills are based on meter readings collected at the end of February, May, August, and November. Bills are sent to customers on the first of January, April, July and October.

Bills are due on the 20th of the month sent.

Past due bills are assessed a 1% penalty on the unpaid balance each month. For billing, questions, please call (920) 339-4046.

Current water rates: 

IMPORTANT UPDATE: Water rates will increase in 2021. Here is some important background regarding how much the increase is, and why the increase is taking place (click here). 

For reference, here are the Water Rates Effective December 1, 2019

Have Water Billing Questions?

Call 920-339-4046 or Email GBWUCS1@greenbaywi.gov

More Water & Billing Resources

To monitor your water usage, learn about billing cycles, find out about water quality or inspections, and much more, visit the main De Pere Water Division website at this link