EZ Pay Water Billing Information

What is the EZ Pay Automatic Payment Plan? It's a great way to have your water/sewer bill deducted from your checking account.  (or other financial account)

 

How is it easier than paying your bill by check?

You don't pay for postage, checks or gas.  There is no check to write and you'll never be late for a payment if you are away from home.

 

How does this system actually work?

It's simple.  Just fill out the  EZ Pay Agreement Form (Click on link below) authorizing the City of De Pere Water Department to automatically deduct the amount of your De Pere water/sewer bill from your account.  Send the signed form to us with a voided check from your checkbook.  We will take care of the rest.

 

Will I still get a bill from the De Pere Water Department?

You will get a bill (statement) showing your charges.  It will also indicate what amount will be deducted from your bank account.

 

When will my EZ Pay payment be deducted?

Your account will be charged on the due date shown on the bill/statement, or shortly thereafter if the due date falls on a holiday or weekend.

 

Are there any charges for this convenient EZ Pay program?

Definitely not!!  The EZ Pay program is a free service from the De Pere Water Department, although your financial institution may charge for this type of transaction.  You may want to call them and ask.  However, you will save the money you're currently spending on checks, stamps and transportation.

 

How will I know my bill has been paid?

Your EZ Pay deduction will be listed on your bank statement as DE PERE WATER depending on your bank's printing capabilities.

 

What if there is not enough money in my bank account to cover the payment?

Just as if you were paying by check, a return check fee will be added to the amount you owe on your water/sewer bill.  You will be contacted if this happens.  Your water/sewer account will be charged a $30.00 NSF fee and your account will be charged the late penalty normally assessed to late accounts.

 

What happens if I change financial institutions?

It's so easy.  Send us the name and address of your new financial institution and a new voided check.  We'll take care of the transfer for you.

 

Can my payments be deducted from a savings account?

Yes, they can.   Please call the Water Department at 920-339-4046 for additional information.

 

How do I sign up for EZ Pay and when will my payments begin?

Read the EZ Pay authorization form carefully and fill in the required information.  Mail it to us now or with your next payment.  Be sure to include a VOIDED CHECK from the account you wish to use for your EZ Pay automatic payments.  It takes about ten days for us to make arrangements with your financial institution.  Your automatic payments will begin with the NEXT bill you receive AFTER you sign up for the plan

More questions?  Call 339-4046


Associated Documents